ACE3/docs/wiki/user/how-to-report-an-issue.md
commy2 1304b67570
Add 'how to report an issue' flowchart (#7582)
* add 'how to report an issue'-flowchart

* move the files

* Add to issue template and wiki, move to user folder

* update chart with suggestions

* Make issue flowchart image smaller

Co-authored-by: jonpas <jonpas33@gmail.com>
2020-04-30 18:55:38 +02:00

1.7 KiB

layout title description group order parent
wiki How to Report an Issue If you have found an issue with ACE3 please read this entry before reporting it. user 10 wiki
Issue Flowchart Issue Flowchart - click to enlarge

Before reporting

If you have found an issue with ACE3 please make sure that ACE3 is really the cause of the problem. To do this try to reproduce the issue with using only @CBA_A3 and @ace on a newly created mission.

Indicate if the issue appears on stable or development version. In case it is the development version, please also include the commit SHA-1 hash.

Please note:

It's not a valid to simply remove @ace from the mod list to confirm that ACE3 is the culprit.

If the error happens when using a third-party mod contact the author of the appropriate mod and report the issue there.

Reporting the issue

Head over to the [ACE3 GitHub issue tracker]({{ site.ace.githubUrl }}/issues){:target="_blank"} and press the ["New Issue"]({{ site.ace.githubUrl }}/issues/new){:target="_blank"} button in the top right corner. Fill out the issue template. Add a link (gist{:target="_blank"} or pastebin{:target="_blank"}) to the client and/or server RPT file. An instruction to find your RPT files can be found here{:target="_blank"}.

A short video clip of the issue might be helpful in resolving it faster.